Live Streaming FAQs

  1. I have a live streaming account, but forgot my password. What should I do?
  2. Where can I purchase a live streaming subscription?
  3. How can I access my live streaming subscription?
  4. Why can't I view the video stream full screen?
  5. What video quality are the matches viewable in?
  6. How much data does the live video stream consume?
  7. How much data does the live audio stream consume?
  8. Will there be a delay with the live feed?
  9. Can I watch live streaming on my Apple TV?
  10. Can I watch live streaming outside of Australia?
  11. How do I report a problem with the live stream?

Account Management

I have a live streaming account, but forgot my password. What should I do?

In browser: Click on the ‘Forgot Password’ link (above password) on the login screen. When prompted, enter the email address associated with your Australian Cricket Family account. An email will be sent to you with instructions on how to reset your password.

In app: Tap on Settings, and then tap any of the Connect options (Email, Facebook, Twitter, Google+), which will bring up the Connect screen. Tap on the “Forgot Password?” link, and you will be sent an email with instructions on how to reset your password.

Where can I purchase a live streaming subscription?

You can purchase a live streaming pass through https://secure.cricket.com.au/account/subscribe

You can also purchase a live streaming pass via the Cricket Australia Live App, simply tap the ‘Live Pass’ link from the app Menu to view our live streaming packages.

Live Streaming

How can I access my live streaming subscription?

Live Streaming is available through http://live.cricket.com.au/ on any desktop, tablet or mobile internet browser after logging in.

For the optimal experience, please make sure that regardless of what browser you are using it has been upgraded to the latest browser version.

Live streaming is also available through the Cricket Australia Live App:

-On Android devices with Android 4.0 and up.

-On iPad, iPhone and iPod Touch, and is accessible on iOS7 and iOS 8 devices.

For viewing of Live Streaming through the Cricket Australia Live App, you can only use your subscription on a maximum of 5 devices.

Why can't I view the video stream full screen?

In browser: In order to comply with our obligations to the broadcasters, Cricket Australia cannot allow the live stream of televised matches to be viewed in full screen through an internet browser. Non-televised matches, such as Sheffield Shield and tour matches, will be able to be viewed full screen.

In app: Use the Cricket Australia Live app to view the stream full screen on your mobile or tablet device only (iOS and Android).

What video quality are the matches viewable in?

Live Streaming will provide the optimal video quality depending on the current download bandwidth of your Internet connection, up to a maximum of 3MB. The video player uses adaptive bandwidth technology to periodically check your Internet connection and deliver you the optimal video quality experience for that connection. If the available bandwidth changes as you watch a match, the picture quality will fluctuate.

How much data does the live video stream consume?

Please see table below for a guide as to have many MB you could potentially download as part of live streaming matches to your device(s)

NOTE: These are indicative figures as over the course of a viewing session a user may view a number of different renditions

Quality

1 min

10 mins

30 mins

60 mins

8 hours

350Kbps

2.5MB

25MB

75MB

150MB

1,200MB

750Kbps

5.4MB

54MB

162MB

324MB

2,592MB

1.2Mbps

8.6MB

86MB

258MB

516MB

4,128MB

1.8MBps

12.9MB

129MB

386MB

773MB

6,180MB

How much data does the live audio stream consume?

2.1 MB = 1 minute

Will there be a delay with the live feed?

Yes, there will be a slight delay between live broadcast, and the stream via the App. By the time the live stream is digitised and distributed, there will be small lag. Delay could range between 10 to 30 seconds.

There could also be a number of variables that could affect delay your stream, such as your internet connection speed, congestion through your internet service provider or mobile carrier, your computer speed and even the number applications open you have open. We strongly recommend for best streaming quality that you access the live stream over a Wi-Fi network whenever possible.

Can I watch live streaming on my Apple TV?

No, live streaming of matches is not available on your Apple TV.

Can I watch live streaming outside of Australia?

Live streaming of matches is only available in Australia. Subscribers who have downloaded the app within Australia and attempt to watch the stream overseas will not be able to access the live stream.

How do I report a problem with the live stream?

You can contact our support team via e-mail:appsupport@cricket.com.au

When contacting Support please provide the following information:

  • The mobile device you are using
  • Your physical location (City/State/Country)
  • What kind of Internet connection are you using? i.e. home network, or business/commercial, hotel etc
  • The name of your internet service provider (e.g. Comcast, BT, Sky, AT&T, Time Warner, etc.)
  • Type service provider (e.g. Cable modem, DSL/ADSL, mobile air card, etc)
  • Are you using a wired or wireless connection
  • Your bandwidth download speed: speakeasy.net/speedtest or speed.neulion.com:1855/nlspeedtest/