Cricket Australia Live App FAQ

  1. What is the free live streaming Day Pass that is available on Australia Day during the Carlton Mid ODI Tri-Series match, AUS v IND, on January 26th?
  2. How can I redeem the Australia Day free Day Pass live streaming offer?
  3. I don’t have an Australian Cricket Family membership, can I still access the free Day Pass live streaming offer on January 26th?
  4. How long is the free Day Pass live streaming offer valid for?
  5. When can I get access to the free live streaming Day Pass offer?
  6. Will I be automatically subscribed to the paid version of a Live Pass?
  7. Can I get the free live streaming offer on my Android device?
  8. Can I get the free live streaming offer on my desktop or laptop?
  9. Is the 365 Pass also free on January 26th?
  10. If I redeem the Australia Day free live streaming offer on my iPhone or iPad, can I then log in and access live my free live streaming access on Android, desktop or laptop?
  11. I have a live streaming account, but forgot my password. What should I do?
  12. Where can I purchase a live streaming subscription?
  13. Twitter account in the Cricket Australia Live app still shows that I am not connected though I completed the Connect via Twitter process
  14. I connected via my Facebook, Twitter or Google+ account and my email was automatically shown as 'connected'. So I do not know the password for my email connect option. How can I get my password?
  15. Can I access my live streaming subscription on my Android Device?
  16. Can I access my live streaming subscription on my iOS Device?
  17. Can I access my live streaming subscription on my Windows Phone?
  18. What video quality are the matches viewable in?
  19. How much data does the live video stream consume?
  20. How much data does the live audio stream consume?
  21. How do I report a problem with the live stream?
  22. Will there be a delay with the live feed?
  23. Will there be a delay with the live feed?
  24. Can I watch live streaming on my Apple TV?
  25. Can I watch live streaming outside of Australia?

Free Live Streaming Day Pass, January 26

What is the free live streaming Day Pass that is available on Australia Day during the Carlton Mid ODI Tri-Series match, AUS v IND, on January 26th?

We’re giving Australian cricket fans a gift to celebrate Australia Day – a free Day Pass which will provide you with 24 hour access to our live streaming. We don’t want you to miss a ball of Carlton Mid Tri-Series ODI v India on Australia Day, even if you can’t get to a TV. The free Day Pass will be available only on January 26th (offer available during the Carlton Mid Tri-Series ODI match v India on January 26th) via our iOS app only (iPhone or iPad), and provides access to all available live streaming for 24 hours from the time you subscribe, plus access to exclusive match highlights. Remember, Live Pass content is only available to view in Australia.

How can I redeem the Australia Day free Day Pass live streaming offer?

Download the Cricket Australia Live App from iTunes, and when you have opened the App, visit the ‘Live Pass’ screen, which is within the MORE menu. The Day Pass is listed below the 365 Pass on the ‘Live Pass’ screen. You must be an Australian Cricket Family member to redeem this offer, but it’s quick and easy to create a membership – you’ll be taken through the sign-up process while redeeming the free offer.

I don’t have an Australian Cricket Family membership, can I still access the free Day Pass live streaming offer on January 26th?

The free pass is an exclusive offer for our Australian Cricket Family members, so you will need to create a membership before redeeming this offer – you’ll be taken through the sign-up process as part of taking advantage of the free offer. Access to this free live streaming offer is one of many benefits for Australian Cricket Family members, including complimentary radio live streaming and access to selected additional free live video streams, such as Bupa Sheffield Shield matches.

How long is the free Day Pass live streaming offer valid for?

The pass is valid for 24 hours from the time of subscription. The free Day pass will be available on January 26th only.

When can I get access to the free live streaming Day Pass offer?

The free Day Pass will be available on January 26th, during the Carlton Mid Tri-Series ODI v India.

Will I be automatically subscribed to the paid version of a Live Pass?

No – your Day Pass will lapse after 24 hours. If you want to keep enjoying access to live streaming you will need to purchase a subscription – either a 365 Pass for $29.95 or a Day Pass for $4.99.

Can I get the free live streaming offer on my Android device?

The free live streaming Day Pass is not available to redeem on Android devices, however once you have redeemed the offer on iTunes, you are able to access your Day Pass on up to five devices, including your Android devices. Once you have accepted the free live streaming offer on your iOS device, simply log in to your Android phone or tablet with the same Australian Cricket Family membership details (email address and password). Once you are logged in with your Australian Cricket Family Account, you can tap the ‘live’ video icon in the top-right corner of the App interface to access the live stream menu.

Can I get the free live streaming offer on my desktop or laptop?

The free live streaming pass is not available to redeem on desktop or laptop computers, however once you have redeemed the offer on iTunes, you are able to access your Day Pass on up to five devices, including your desktop or laptop. Once you have accepted the free live streaming offer on your iOS device, simply log in to your Android device with the same Australian Cricket Family membership details (email address and password). Once you are logged in with your Australian Cricket Family Account, navigate to the live match on live.cricket.com.au to view the live streaming options.

Is the 365 Pass also free on January 26th?

No, the free live pass offer only applies to the Day Pass. Our 365 Pass is $29.99, and is not discounted for the free Day Pass promotion.

If I redeem the Australia Day free live streaming offer on my iPhone or iPad, can I then log in and access live my free live streaming access on Android, desktop or laptop?

Yes. For details and instructions on how, please see above for questions, “Can I get the free live streaming offer on my Android device”, and “Can I get the free live streaming offer on my desktop or laptop?”.

Account Management

I have a live streaming account, but forgot my password. What should I do?

Tap on Settings, and then tap any of the Connect options (Email, Facebook, Twitter, Google+), which will bring up the Connect screen. Tap on the “Forgot Password?” link, and you will be sent an email with instructions on how to reset your password.

Where can I purchase a live streaming subscription?

You can purchase a live streaming pass via the App, simply tap the ‘Live Pass’ link from the app Menu to view our live streaming packages. You can also purchase a live streaming pass via cricket.com.au.

Connect

Twitter account in the Cricket app still shows that I am not connected though I completed the Connect via Twitter process

Please ensure that your Twitter credentials are up-to-date on your device Settings and then try connecting via Twitter in the app.

For iOS devices: Device Settings > Twitter > Tap on the account > Update your Twitter password > tap on 'Done’ 

I connected via my Facebook, Twitter or Google+ account and my email was automatically shown as 'connected'. So I do not know the password for my email connect option. How can I get my password?

We recommend you complete a password reset. From the Connect screen, choose ‘Forgot Password’. and you will be sent an email with instructions on how to reset your password.

Live Streaming

Can I access my live streaming subscription on my Android Device?

Yes, live streaming is available on Android devices with Android 4.0 and up.

Can I access my live streaming subscription on my iOS Device?

Yes, live streaming is available on iPad, iPhone and iPod Touch, and is accessible on iOS7 and iOS 8 devices.

Can I access my live streaming subscription on my Windows Phone?

Live streaming is not available on Windows Phones.

What video quality are the matches viewable in?

Live Streaming will provide the optimal video quality depending on the current download bandwidth of your Internet connection, up to a maximum of 3MB. The video player uses adaptive bandwidth technology to periodically check your Internet connection and deliver you the optimal video quality experience for that connection. If the available bandwidth changes as you watch a match, the picture quality will fluctuate.

How much data does the live video stream consume?

Please see table below for a guide as to have many MB you could potentially download as part of live streaming matches to your device(s)

NOTE: These are indicative figures as over the course of a viewing session a user may view a number of different renditions

Quality 1 min 10 mins 30 mins 60 mins 8 hours
350Kbps 2.5MB 25MB 75MB 150MB 1,200MB
750Kbps 5.4MB 54MB 162MB 324MB 2,592MB
1.2Mbps 8.6MB 86MB 258MB 516MB 4,128MB
1.8MBps 12.9MB 129MB 386MB 773MB 6,180MB

 

How much data does the live audio stream consume?

2.1 MB = 1 minute

How do I report a problem with the live stream?

You can contact our support team via e-mail: appsupport@cricket.com.au

When contacting Support please provide the following information:

  • The mobile device you are using
  • Your physical location (City/State/Country)
  • What kind of Internet connection are you using? i.e. home network, or business/commercial, hotel etc
  • The name of your internet service provider (e.g. Comcast, BT, Sky, AT&T, Time Warner, etc.)
  • Type service provider (e.g. Cable modem, DSL/ADSL, mobile air card, etc)
  • Are you using a wired or wireless connection
  • Your bandwidth download speed: speakeasy.net/speedtest or speed.neulion.com:1855/nlspeedtest/

Will there be a delay with the live feed?

Yes, there will be a slight delay between live broadcast, and the stream via the App. By the time the live stream is digitised and distributed, there will be small lag. Delay could range between 10 to 30 seconds.

There could also be a number of variables that could affect delay your stream, such as you internet connection speed, congestion through your internet service provider or mobile carrier, your computer speed and even the number applications open you have open. We strongly recommend for best streaming quality that you access the live stream over a Wi-Fi network whenever possible.

Can I watch live streaming on my Apple TV?

No, live streaming of matches is not available on your Apple TV.

Can I watch live streaming outside of Australia?

Live streaming of matches is only available in Australia. Subscribers who have downloaded the app within Australia and attempt to watch the stream overseas will not be able to access the live stream.