Frequently Asked Questions

You can buy tickets through our official ticketing partners, Ticketek and Ticketmaster, depending on the match. Tickets are available online or at the gates on match day, subject to availability.

Simply select your match, choose your seats, and follow the checkout steps.

Browse matches and buy tickets here.

Tickets to matches at the SCG, Perth Stadium and WACA Ground can be purchased via Ticketmaster.

Tickets to all other venues can be found at Ticketek.

Be aware that tickets purchased through any other channel are not authorised and may be cancelled without notice, refund, or compensation.

Ticket prices vary depending on the match, venue, and seating category. Head to Ticketek and Ticketmaster for more details.

Yes. Premium experiences are available for most matches and include great seats plus food and beverage options.

Explore premium experiences 

Yes, official travel packages may be available for selected matches and series through the Cricket Australia Travel Office (CATO).

Find out more about travel packages.

Accepted payment methods depend on the ticket provider but typically include major credit cards and digital payment options.

Ticketek customers can also purchase ticketing using Qantas Points.

Ticket prices include a per transaction charge fee. This charge is applied per transaction, so whether you purchase one or nineteen tickets in a single transaction you will only pay one fee. These transaction fees vary for each venue.

There is a purchase limit of 19 tickets per match day depending on availability.

Yes. Group bookings are available for selected matches and are a great option for friends, families, or corporate groups.

Learn more about group bookings 

Price categories reflect where your seats are in the stadium. Generally, higher-priced tickets are closer to the field, are in a shaded area, or offer premium views.

You can select your preferred price category and available seats during purchase. During peak times, such as on sale day, tickets may be limited to ‘next best available’, outside these peak times there will be more flexibility to select specific seats.

Tickets purchased together will be seated together.

Not all seats are released at once because some need to be kept aside for things like broadcast setup or venue operations, such as sight screens. These seats may be released for sale closer to the match.

The children’s ticket age range is from 3 to 15 years. Children’s tickets are available for most price categories, but not all.

A concession ticket is a discounted ticket for people who hold certain eligible cards. You may need to show your card as proof.

You can get a concession ticket if you have one of the following:

• A full-time student card from an Australian high school, college, or university
• A Department of Veterans’ Affairs card (including TPI or Pensioner Concession Card)
• A Commonwealth Seniors Health Card
• A government-issued Pensioner Concession Card
• A government-issued Health Care Card

Only the person who holds the card can use the concession ticket. People listed on the card, like dependents, are not eligible.

A family ticket includes 2 adults and 2 children. The people using the ticket do not need to be related. Family tickets are available for most ticket types, but not all.

Accessible seating may include options like wheelchair spaces, seats for people with vision or hearing impairment, easy access seating, and companion card tickets.

Here’s how to book depending on the ticket provider:

Ticketmaster

• Book accessible tickets through the interactive seat map for your event
• Call 1300 446 925, this phone line is only for customers who need accessible seating or help with those bookings.
• Or submit a request using their online form and select “Accessible Bookings”

More information and guides are available on the Ticketmaster website.

Ticketek

• Use the “Accessible” filter when booking tickets to see available options
• If you don’t see this option, call 1300 665 915 or submit an Accessible Ticket booking form

More information and guides are available on the Ticketek website.

If you have a government-issued Companion Card, you may be able to get a free ticket for the person who supports you, depending on availability.

When booking, you must first select and pay for a full-price ticket. Then you can request the Companion Card ticket.

To book, follow the same steps listed in the accessible seating section. Make sure you bring your Companion Card to the event, as venue staff may ask to check it.

Please note Companion Card tickets are not available for Hospitality and Premium Experiences.

Venues offer a range of accessible services including seating, entry assistance, and amenities. Availability varies by venue.

Check venue-specific accessibility information:

• Adelaide Oval
• The GABBA
• Manuka Oval
• MCG
• Perth Stadium
• SCG

Your tickets will be available in the Ticketek app. Download the Australian Ticketek app (Ticketek AU) from the Apple App Store or Google Play Store to access your tickets.

• Sign into your Ticketek account using the email address you used to purchase the tickets.   
• Tap on the tickets icon (bottom right corner) 
• Select your event to view your ticket order in the Ticketek wallet.   
• If you see a padlock on your ticket, don’t worry.  This is an extra security measure to protect fans, and the barcode will be unlocked before the event (we estimate this will be late Sept). 

• When barcodes are unlocked (estimated late Sept), you will be able to share your tickets with others attending with you. 
• In your Ticket Wallet, scroll to find the ticket that you want to share 
• Click on the blue Share button 
• A pop up will appear, enter the email address of the person you want to share the ticket to (it is highly recommended to use an email address over a mobile number). 
• Once shared, it will display in your app who you shared it with.   You can recall tickets at any time by hitting Cancel. 
• The customer who is receiving the ticket will receive an email asking them to accept the ticket (if the customer can’t see the email get them to check their junk or spam folder). The receiving customer will need to create a Ticketek AU account to accept the ticket. 

• We strongly recommend you add your tickets to Apple Wallet or Google Wallet to ensure a smooth entry experience.  
• Your wallet ticket will open and scan even if your mobile is offline, or the mobile network is slow. 

Your tickets will be available in the Ticketmaster app. Download the Ticketmaster app from the Apple App Store or Google Play Store to access your tickets.

• Tickets for cricket matches have been set up with ‘delivery delay’, we estimate this will be lifted late Sept.   
• Your tickets won’t be available until the delivery delay has been removed. Once available they will appear in your Ticketmaster Account or App.   

• Sign into My Account using the email address you used to purchase your tickets.   
• Tap My Tickets (bottom, second icon in from the right) 
• Select your event to view your seat locations, access, or transfer your tickets in the My Events wallet  

• When ‘delivery delay’ has been lifted (estimated late Sept), you will be able to share your tickets with others 

• Sign into My Account 
• Select M​y Events​, then tap the event you’d like to transfer tickets for 
• If available, select Transfer, select the ticket(s) you’d like to send and either select from contacts or manually enter the recipient’s details 
• Ticketmaster will send an email to your recipient to accept their tickets (the person you are transferring the ticket/to, will have to have a Ticketmaster Account or will need to set one up). 
• Your transferred tickets will show in your account as sent. Once the recipient has them you will receive an email confirming it has been accepted. 

We recommend arriving early to allow time for entry, security checks and finding your seat before play begins.

Public transport is included for matches at Adelaide Oval, The Gabba, SCG and Perth Stadium.

It depends on the venue. Some venues allow passouts, while others don’t. If passouts aren’t allowed, you’ll need to scan your ticket both when you leave and when you come back. You’ll also have to go through security checks again when re-entering.

Check the Cricket Australia Ticket and Entry Conditions, along with the venue’s rules, to see what items are not allowed.

Refunds
You can only get a refund or exchange if the match is cancelled, moved, rescheduled, or affected by bad weather. Check the Cricket Australia National Refund Policy to see if you’re eligible.

Reselling tickets
You can resell your ticket through official platforms like Ticketek Marketplace or Ticketmaster. You can only sell it for up to 10% more than the original price.

Important to know:

• You cannot sell or advertise a ticket for more than 10% above its original price.
• Breaking these rules may lead to your tickets being cancelled or you being refused entry or removed from the venue without a refund.
• In some cases, reselling tickets improperly can also break the law and lead to penalties.

If there’s high demand or lots of people on the website, a time limit may be added at checkout. This helps give more people a fair chance to buy tickets.

Tip:
To make things quicker, log in to your Ticketek or Ticketmaster account before you start buying tickets.

Yes. Group bookings are available for selected matches and are a great option for friends, families, or corporate groups.

Learn more about group bookings 

Day 5 tickets go on sale through the venue’s ticket agent after Day 4 finishes.

All money from these tickets will be donated to charity.

Not all seats are released at once because some need to be kept aside for things like broadcast setup or venue operations, such as sight screens. These seats may be released for sale closer to the match.

This means all currently available tickets for that match or seating section have been taken. More tickets might be released closer to the match once final arrangements are confirmed.

If general public tickets are sold out, there may still be Premium Experience or travel package options available.